What is the typical job profile of a Housekeeper?

manpreet Best Answer 2 years ago

Key responsibilities include: -Making sure all rooms are cleaned and in tip-top condition for new arrivals and existing guests. -Working quickly and efficiently so guests aren't left hanging around. -Liaising with the head housekeeper when rooms are ready for guests. -Ensuring the equipment you use, such as shampooers, polishers and trolleys, is in good working condition. -Being able to use the equipment safely and efficiently. -An awareness of green issues. What skills do you need? -To be a team player, because whether your team is big or small, everyone needs to pull together. -To be reliable as you may be responsible for cleaning your own floor under the instruction of the head housekeeper. -Obsessed with detail - the buck stops with you in making sure all rooms are perfect. -Well mannered and unflappable, even if you happen to come across a guest in the shower.

manpreet 2 years ago

A housekeeper in a hotel is responsible for: 1) Ensuring regular cleaning of guest rooms. 2) Ensuring that the public areas are cleaned on regular basis. 3) Releasing clean rooms for the sale after inspection. 4) Assigning duties to the guest room attendants. 5) Assigning duties to supervisors. 6) Ensuring Smooth functioning of Housekeeping department in coordination with housekeeping manager. 7) Preparing the budget for housekeeping department. 8) Checking samples of guest room amenities, Linen, etc., with purchase manager and ordering them. 9) Ensuring Smooth functioning of the laundry department. 10) Coordination with the front office manager. 11) Handling guest complaints if housekeeping manager isn't able to handle it. 12) Attending meetings with the general manager and other department heads. 13) Ensuring profitable operations. 14) Keeping a check on discrepancy report and settling issues with front office regarding discrepancy. Thank you. All the best.

manpreet 2 years ago

Responsible for ensuring that hotel rooms and facilities are kept in a clean and orderly condition in line with hotel policies and guest satisfaction. Responsible for overseeing and training housekeeping staff. Manages housekeeping supplies and equipment. May require a high school diploma or its equivalent. Typically reports to a manager or head of a unit/department. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Typically requires 3-5 years of related experience, or may have 2 years of experience plus an associate’s degree, or additional training or certification. Below mentioned are some typical duties that a housekeeper performs: 1) Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. 2) Investigates complaints regarding housekeeping service and equipment, and takes corrective action. 3) Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. 4) Coordinates work activities among departments. 5) Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. 6) Inventories stock to ensure adequate supplies. 7) Evaluates records to forecast department personnel requirements. 8) Makes recommendations to improve service and ensure more efficient operation. 9) Prepares reports concerning room occupancy, payroll, and department expenses. 10) Selects and purchases new furnishings. 11) Performs cleaning duties in cases of emergency or staff shortage. 12) Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management. 13) Attends staff meetings to discuss company policies and patrons' complaints. 14) Issues supplies and equipment to workers. 15) Establishes standards and procedures for work of housekeeping staff. 16) Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy. 17) Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports. 18) Screens job applicants, hires new employees, and recommends promotions, transfers and dismissals.