What is the typical job profile of Concierge?

manpreet Best Answer 2 years ago

Hotel concierges provide guests with highly specialized services meant to improve guest experiences. Hotel Concierge have following responsibilities: (a) Welcoming customers upon entrance and confirm reservations (b) Acting as the point of reference for guests who need assistance or information. Attentively communicating with guests. (c) Attending to the wants and needs of guests. It includes understanding customers’ needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel (d) Communicating with guests and others over the phone, the internet, and in person. (e) Providing information about the facilities and the surrounding areas, such as the best possible routes from one point to another, whether by taxi, foot, private vehicle, or public transportation. (f) Booking guests for different events, making reservations or helping them purchase tickets. (g) Making appointments or creating guest itineraries.

manpreet 2 years ago

In a five star hotel a concierge has the following duties and responsibilities – 1) Managing Airport Pick up and Drop services 2) Providing hotel car/ private taxi to the guest if the guest demands. 3) Suggesting places to visit in the city to the guest. 4) Suggesting places to eat in the city to the guest 5) Booking Movie, Concert, Fest, Conference, etc. 6) Booking airline tickets and train tickets. 7) Getting things the guest requires from the super market 8) Training the concierge desk staff. 9) Supervising all the functions of concierge desk. 10) Concierge also calls doctor if the guest is sick and requires a doctor.

manpreet 2 years ago

A business concierge is an individual or service that provides convenience and luxury services very similar to a hotel concierge, except in a corporate environment. So, you can imagine the type of services provided is pretty broad. Typically, as a business concierge or corporate concierge, you can expect to deliver such services as coordinating dry-cleaning pickup and delivery to the work site, mobile detailing, shoe and jewelry repair, travel arrangements, event ticket procurement, and so on. Most services are targeted for completion by the end of the workday as an added convenience to the employee or tenant Corporate concierge services are often added to a corporations work-benefits package as an incentive for new talent. This employee perk has also proven quite effective in increasing employee productivity and morale. Just as in a hotel, corporate concierges are located onsite for easy access. A full menu of services is provided to each employee with hours of operation and contact information. Many of the larger corporate concierge businesses use an online portal through which employees can utilise the service.