What is the typical job profile of Front desk executive?

manpreet Best Answer 3 years ago

A hotel front office manager is responsible for making sure that the front office is the place, where guests first come into contact with the hotel and staff runs smoothly and effectively. Front Office Manager Responsibilities include: Managing and training the Front Office staff. Ensuring the front desk provides a professional and friendly service for guests. Dealing with guests. Arranging staff scheduling. Acting as liaison between General Manager and staff. The Front Office is the area of the hotel where guests form their first and last impressions of the hotel. This makes it really important for the Front Office Manager to work hard to create a pleasant experience for guests to ensure their return. The Front Office Manager reports to the Room Division Manager, the Resident Manager and/or the General Manager. In a full service hotel, the Reservations Manager, the Chief Operator, Night Manager and the Service Manager all report to the Front Office Manager. If the hotel has a front desk clerk, concierge, night auditors, doormen and security, these people all report to the Front Office Manager as well.

manpreet 3 years ago

Duties and responsibilities of front desk executive- Greet all the guests at all the time in a friendly and helpful manner and attempt to learn and use guest’s names at every opportunity. Upon check in, ensure that the guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation. Accommodate Guests special requests whenever possible assist in pre-registration and room blocking whenever necessary. Stay up to date on Room Rates, Special Packages, Discounts and how to handle each. In the case of walk in, the guest should be sold a room with the highest possible room rate. To use the up-selling techniques in order to maximize the rooms revenue. Being knowledgeable of all the credit cards and cashing policies and how to handle cash properly and efficiently. Develop Detailed Knowledge of the Rooms Locations, Facilities and Types. Develop Detailed Knowledge of the Hotels Key Personnel, service, outlets and hours of operation for each. Handle the Safe Deposit Boxes according to the Hotel procedures. Prepare and report guests with High Balance to the attention of the Front Office Manager. Be thoroughly aware of the Hotel Reservation System, and cancellation policy. Communicate with all other departments through the proper channels, and through the Communication Forms. Promptly notify the Housekeeping of all check outs, early check in, special requests in the rooms. Action the Housekeeping reports immediately upon Receipt, record Discrepancies and report to the Shift Leader. Develop a working Knowledge of the Reservation Department, Take same day reservations and be aware of the cancellation procedures. Use proper telephone manners. Understand and use properly the Mail, Parcel and Message Delivery. Report any unusual occurrence or request to the Manager on Duty or the Front Office Manager.

manpreet 3 years ago

The job profile of a front desk executive is mentioned below: - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Prepare outgoing mail by drafting correspondence, securing parcels etc. - Check, sort and forward emails - Monitor office supplies and place orders when necessary - Keep updated records and files - Monitor office expenses and costs - Take up other duties as assigned (travel arrangements, schedules etc.)