How to diplomatically approach not receiving credit for help given?

General Tech Learning Aids/Tools 2 years ago

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manpreet Tuteehub forum best answer Best Answer 2 years ago

Long story short - I work for company ABC as a consultant. ABC has a contract with XYZ, where I'm basically staff-augmented in a year-long engagement, alongside another junior dev.

He's smart but he's new to the field, and requires a lot of hand-holding. This usually takes ~2 hours out of my day every day, which I'm fine with.

Yesterday I took ~30 minutes to help him track down an issue that he was working on for 4 hours, and today he said he solved the problem.

My relationship with the customer is a little shaky right now due to some elements outside of my control, so anything I can do to make them know I'm providing value would help.

But when my colleague doesn't mention my contributions, it's a little frustrating as I'm actively trying to nurture this customer relationship, and I can't go and say "My colleague failed to mention that I fixed his stuff".

What's the proper way to approach this as diplomatically as possible?

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manpreet 2 years ago

Do you have SCRUMs, regular updates, or any sort of task reporting? If so, the thing to do is mention "Worked with Mr Junior Dev" to fix bug XYZ. If this is something that happens on a regular basis, the client will get used to the fact that you are occasionally helping this junior dev.

Keep in mind, when you help someone you are being more useful to the company and you are doing a more difficult job than simply doing the work yourself. People that can teach others to be better are a rare find, and it is often a more valuable skill than simply implementing features or fixing bugs faster. This situation should look good on you, not be a detriment.


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