_A firm's reaction to a customer complaint that results in customer satisfaction and goodwill is called a:$?

QuestionBank General Management 1 year ago

960 1 0 0 0

Option 1 : service recovery paradox

Option 2 : service recovery

Option 3 : critical incident

Option 4 : moment of truth


 

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JohkalSA JohkalSA Tuteehub forum best answer Best Answer 1 year ago
critical incident


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