Should I have an EXE, XPAP, or some other technology to probe my helpdesk's customers' environment?

General Tech Technology & Software 2 years ago

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manpreet Tuteehub forum best answer Best Answer 2 years ago

My helpdesk supports both on-domain and off domain computers for a custom application.

I want to run (and update) an application that customers can use to

  1. Diagnose the environment
  2. Check network settings
  3. Submit helpdesk tickets

What Windows-based (or cross platform technology) should I use to do this? I am less concerned about UX, but more about the content and the ability to "shell out" and do stuff in their network.

Assume in this case that the customer fully trusts me.

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