how many users typically use the “forgotten password” flow?

Mobile Technologies Mobile Computing 2 years ago

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_x000D_ _x000D_ I was wondering what the "standard" usage rate of the "forgot my password" flow is on other ecommerce/industry websites? Right now not that many people go through the "forgot my password" link on my website, but that's mainly because most people don't have passwords. I'm in the process of installing a new login (which will encourage people to create passwords), so I anticipate that the number of people who go through the "forgot my password" link will go up, but I don't have any real baseline to compare it against. So does anybody know what the typical percentage of users executing the "forgotten password" flow is? A typical user will probably be prompted to log in once every four weeks. Our password requirements are currently minimal.

Posted on 16 Aug 2022, this text provides information on Mobile Computing related to Mobile Technologies. Please note that while accuracy is prioritized, the data presented might not be entirely correct or up-to-date. This information is offered for general knowledge and informational purposes only, and should not be considered as a substitute for professional advice.

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manpreet Tuteehub forum best answer Best Answer 2 years ago
_x000D_ On the many platforms I've managed, it has mostly been a common flow. But it depends a lot on the platform, on the formality and function of it. While it will be normal on a simple blog-like social media, you won't see it that often on websites where there is money involved, or at least this is what I have seen on my experience. Our password requirements are currently minimal. I'm pretty sure this has a lot to do with your low percentage, but if you don't carry any sensitive information, you shouldn't change it.
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